Menu → Filtering
Who can access ?
Roles | Access |
👑 Admins | Full access |
🛠️ Editors | Full access |
👀 Viewers | Full access |
🔒 Restricted Viewers | Full access |
What are filters ?
Filters are tools that help you focus on the most relevant feedback by narrowing data based on specific criteria such as customer attributes, satisfaction levels, topics, or time periods. They make analysis faster and clearer, help uncover key issues and opportunities, and allow teams to create customized views and track progress over time.
For example : I want to find out all feedbacks concerning or Marseille or Singapore venue speaking about the food quality.
What is the difference between the Full Feedback scope and the Feedback Item scope ?
Example on one feedback you have :
Verbatim | Topic | Item |
Verbatim A | Delivery | “The delivery was very slow.” |
Verbatim B | Product Quality | “The product quality is excellent.” |
Apply filter on Topic = Delivery
Scope | Returned content |
🪣 Full feedback (default) | Satisfaction score + Verbatim A (Delivery) + Verbatim B (Product Quality) |
💧 Feedback item | Verbatim A only (Delivery) |
💡 Note that if you apply multiple filters inside a group ANDs parameter will be evaluated first.
Here the applied filter will look into feedbacks (from the Berlin venue AND mentioning Drinks) OR just mentioning cloackroom.