Feedier's Satisfaction Ratio is a formula crafted to evaluate all satisfaction-related questions within a survey. This encompasses various metrics such as ratings, rating tables, smileys, or NPS scores.
It is imperative that the satisfaction ratio is used in your surveys in order to get the most value out of the platform
You can see the question types that help to form the satisfaction ratio by the % symbol.
You can use the satisfaction ratio to filter positive or negative feedback
How the Satisfaction Ratio is calculated
We calculate satisfaction at feedback level on both
Quantitative feedback items : satisfaction scale, satisfaction charts, emoji, and NPS.
Qualitative feedback item : Text Item.
For example on the following feedback :
Feedback Items | Score | Normalized % |
Rating | 7 / 10 | 70% |
NPS Score | 6 / 10 | 60% |
Ratings Table Avg | 4 / 5 | 80% |
Text Item | Neutral (50%) | 50% |
Text Item | Positive (90%) | 90% |
Satisfaction Ratio of this feedback:
((70% + 60% + 80%) ÷ 3 + (50% + 90%) ÷ 2) ÷ 2 = (70% + 70%) ÷ 2 = 70%
Satisfaction Ratio is always calculated at Feedback level