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Setup a new domain for Campaign

Email authentication is a great way to vastly improve the response rate and therefore total feedback collected. This involves sending emails using the name of your company instead of sending via Feedier.

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Written by Julien Chil Hagopian

Feedier uses Sendgrid as the third party to send emails

Setup

  1. Choose a domain → e.g. @satisfaction.acme.com for emails

We recommend to use a sub-domain e.g. @satisfaction.apple.com. If you are using your main domain to send emails from Feedier for example companyname.com, there will be a risk that the security team won’t accept the domain or that the people who receive the survey might be confused.

2. Go to Surveys > Options > Email and then

  • Set the Custom sender email

  • Click “Get verification status“


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3. Click Authenticate domain

4. You will have access to the 3 CNAME DNS records that have to be added by your Domain Administrator.

5. Once added, click “Get verification status” again and it should be good to go


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