Using a custom domain for your survey is an excellent way to increase response rates, as it builds trust by showing the survey comes directly from you—for example, using satisfaction.acme.com instead of feedier.feedback.com.
Configure Your DNS
To activate your custom domain, first you need to create a CNAME record in your DNS provider’s settings.
Please configure your DNS as follows:
Field | Value |
Name / Host / Alias |
|
TTL |
|
Record Type |
|
Value |
|
You can verify the domain setup via: DNS Checker - DNS Check Propagation Tool
Once done, please confirm back to the Feedier team that the record has been created.
2. Provide Your Custom Domain(s)
As a second step:
Please send us the domain you'd like to use for your survey (e.g.,
feedback.yourname.com).If you plan to use different domains for different surveys, please provide a table listing each survey and its corresponding custom domain.
Example table:
Survey Name | Custom Domain |
Post-Sales NPS | |
Support Feedback |
4. Feedier Configuration (Our Side)
Once we receive the domain(s) and the DNS setup is complete:
The Feedier team will create a proxy host for your custom domain.
We'll finalize the setup on our side.
We'll confirm once everything is ready.
(Optional) Provide Your SSL Certificate
If you are using a custom SSL certificate, please send us:
Your certificate file
The private key
Any required CA bundles
This will allow us to configure your custom domain with your own SSL security.
Note: DNS propagation may take 24–48 hours. Please be patient before testing.
5. Final Setup in Feedier (Your Side)
Once we confirm setup is complete:
Go to your Feedier dashboard
Navigate to Surveys
Click on the survey you want to assign a domain to
Go to Options → Settings
In the field “Set your own domain”, enter the URI of your custom domain (e.g.,
https://feedback.acme.com).
Your custom domain is now active and tied to the specific survey.