Email authentication is a great way to vastly improve the response rate and therefore total feedback collected. This involves sending emails using the name of your company instead of sending via Feedier.
Feedier uses Sendgrid as the third party to send emails
Setup
Choose a domain → e.g. @satisfaction.acme.com for emails
We recommend to use a sub-domain e.g. @satisfaction.apple.com. If you are using your main domain to send emails from Feedier for example companyname.com, there will be a risk that the security team won’t accept the domain or that the people who receive the survey might be confused.
Go to Surveys > Options > Email and then
Set the Custom sender email
Click “Get verification status“
Click Authenticate domain
You will have access to the 3 CNAME DNS records that have to be added by your Domain Administrator
Once added, click “Get verification status” again and it should be good to go
If there is anything wrong, do not hesitate to reach the Feedier support