New Navigation — Built Around Your Real Workflows
What’s new
Feedier 4.0 introduces a fully redesigned navigation, moving from a horizontal menu to a vertical navigation, structured around two distinct customer journeys:
Analyst Journey
Admin Journey
Each section of the platform is now grouped based on what users actually do, rather than how features were historically organized.
How it works
Analyst Journey focuses on:
Monitoring dashboards
Managing feedback in Live Feed
Digging into Text Analysis
Reporting
Admin Journey focuses on:
Managing sources and imports
Automating workflows
Configuring surveys and sending them
The separation makes it clear where to go depending on your role and objective.
Smart Insights — Ask Your Own Questions to Your Customers
What’s new
Smart Insights introduce an open prompt that allows you to ask custom questions directly to your text data.
This goes beyond predefined AI insights such as pain points and advantages.
Example:
“Are customers suggesting new products?”
How it works
An open question field is available in:
Topic Segments view
Topics Analysis view
You type a natural language question
The system:
Filters the most relevant verbatims
Generates a text-only answer based strictly on those verbatims
If the system cannot answer the question, it clearly responds:
“I’m not capable of answering that at the moment.”
(These cases are logged to continuously improve the feature.)
Scope (V1)
Text-only answers
Based only on available verbatims
No attributes or topic structures returned
What’s coming next (V2)
Ability to return attributes and topics in addition to text answers
New Centralization Module — Introducing Sources
What’s new
Feedier 4.0 introduces Sources, a new core entity that replaces the structural role previously played by Surveys.
A Source represents where feedback comes from, independently of how it is collected.
What is a Source?
A Source can include:
A feedback template
(ratings, text inputs, NPS, choices, etc.)One or multiple linked imports
(e.g. multiple Google Reviews syncs feeding the same source)
This means multiple data streams can now contribute to a single, consistent feedback structure.
Updated Import Behavior
What’s changed
Imports are now connected to Sources instead of Surveys.
Multiple imports can feed the same Source
Imports focus on how data is collected, while Sources define how feedback is structured
Surveys focus on collecting feedbacks
Surveys as a new product:
With these changes the surveys will be used only for collection purposes and treated as an external product called “Feedier Surveys”.
This decision is based on the product vision of what we are building: an AI Analyst. Feedier Surveys will be maintained but we are not planning on iterating this tool in the short and mid term.
Source Management UI
A new Sources management page gives you full visibility and control.
From this page, you can:
View all existing sources
See:
Source type
Feedback item types
Linked imports
Last update date
Rename sources
Add new imports to an existing source
Modify feedback templates
Monitor import executions
View the full list of imports
Control which teams can access each source
New Import Type: Feedier Survey
A new import type allows you to sync feedback from Feedier Surveys into Sources.
Import setup flow
When configuring this import, you will:
Select a Feedier survey
Choose a Source:
Select an existing Source, or
Create a new one
Map survey questions and attributes to Feedier’s schema
(automatically prefilled based on available data)
Execution logic
Initial Sync
Imports all existing feedback from the survey
Prevents duplicates if feedback already exists
Real-Time Sync
After the initial sync, a webhook is set up
New feedback is imported automatically as it is submitted
To consider on Feedier Surveys:
In Feedier Surveys there is no more team structure. Surveys visibility will depend on the access granted.
Existing surveys will have the users access depending on current teams.
2. Pushes are a new page in Feedier Surveys
New Report Component — Insights
How it works
A new Text Analysis Insights component is available in Reports, allowing insights to be included directly in reporting.
Configuration options
When adding the component, you can:
Focus on a Topic Segment or a specific Topic
Choose which insights to display:
Positive & negative insights
Positive insights only
Negative insights only
Add an optional annotation
What’s coming next
Text Analysis Insights in Dashboards
The Insights component will become available directly in Dashboards, allowing you to monitor insights alongside your KPIs.Insights without topic selection
You will be able to display Insights without selecting a specific topic or topic segment, making it easier to get a high-level understanding of your feedback at a glance.Report creation from Text Analysis
You will be able to create reports directly from the Insights view in Text Analysis, generating customized reports with the Insights component automatically placed on the first page.