How Feedier uses artificial intelligence (AI) for analytics ?
Action | Meaning | Examples |
🤖 Task automation | Automate tasks related to feedback and verbatim comments | Summarize verbatim comments, analyze feedback, generate reports, generate report titles, add annotations, generate follow-up questions, etc. |
😊😡 Sentiment analysis | Detect the emotion / tone expressed in a verbatim transcript | Positive / neutral / negative, frustration, satisfaction, enthusiasm… |
🏷️ Entity detection | Identify “entities” mentioned in text | Personal data, product names, brand names, locations, emails, numbers… |
🧠 Topic detection | Tag verbatims with topics relevant to the project context | Bug, technical issue, improvement idea, UX, performance, support… |
What are the suppliers offered by Feedier ?
Supplier | Mistral AI | |
Location |
 Sweden
Mistral is not hosted in France? No. The models require GPUs, which are available on the Microsoft cloud, only in Sweden (in the European part). |
 Belgium (europe-west1) |
Infrastructure | Microsoft Azure | Google Cloud Platform |
Is the provider using the data for training purposes? | No, not contractually. | No, not contractually. |
Models used |
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Environmental Impacts | Mature on the subject: Our contribution to a global environmental standard for AI | Mistral AI | Mature on the subject: Measuring the environmental impact of AI inference | Google Cloud Blog |
Data encryption | ||
Certification and GDPR | ISO 27001, 27701 and SOC II certification.
| ISO 27001, 27701 and SOC II certification. |
Depending on your Feedier plan, you can contact [email protected] to configure the technology used on your Feedier account.
What is the Feedier commitment regarding the use of AI providers ?
✅ No customer data is not backed up outside the Feedier infrastructure In the case of using AI, we use pre-trained models in Inference, and anonymization tasks are performed upstream.
✅ Once AI-generated content is generated within the Feedier Platform, A notice is available on the Platform to clearly explain that the content is generated by AI.
✅ We are committed to our clients to comply with the laws and recommendations of the French State and the European Union regarding the use of AI, and in particular...AI Act.
For any questions, please feel free to contact our compliance team at the address [email protected].
What is the difference with a ChatGPT type system?
With the rise of ChatGPT-type systems and other Large Language Models (LLMs), a question often arises: why use Feedier rather than these general-purpose tools? The answer lies in five key points, which make Feedier a unique and sustainable solution, even as LLMs progress.
🔄 Complete workflow management | Feedier centralizes the entire workflow (collection → enrichment → exploration → planning → reporting) instead of stitching together multiple tools. |
🧩 Custom context | Feedier automatically brings in company and user context (role, objectives, week/month/year history), unlike a generic LLM. |
🎯 Precision and continuous learning | Feedier specializes in feedback and improves based on user input, which a general-purpose LLM doesn’t do for a specific need. |
📊 Structured and quantitative insights | Feedier delivers reliable, verifiable metrics (NPS, volumes, trends) to drive concrete decision-making. |
🔐 Compliance and governance | Feedier manages operational execution, confidentiality, and compliance (ISO 27001), and does not use data to train third-party models. |
How can I configure Feedier for better AI performances ?
AI at Feedier uses the business context to enable our models to deliver results that make sense within the operational context.
Access your organization's page (
Adminrole necessary).Add a full description in the “Description” field.
It is important to complete the field Description on the page “Workspace" This description will help the IA to better understand the context.