Salesforce ticket import
What's New:
You can now import Salesforce Cases directly into Feedier as a new ticketing source. If your team is already using Salesforce, there's no new permissions or admin install needed to get started.
How It Works:
New source: Find Salesforce (Tickets) in the Ticketing category of the import flow.
Connect once: Use the existing Salesforce OAuth connection — the same one already used by Automations.
Flexible mapping: Map standard and custom Case fields to your Feedier attributes or to the verbatim body.
Status scope: Choose Closed cases only or All cases (keep in sync) to keep open tickets updated on every run.
Incremental syncs: Re-running an import only pulls new or updated Cases — no duplicates.
Custom order for choice values
What's New:
You now control the order in which choice values appear across benchmarks, feedback items, segments, reports and exports — directly from the feedback template. No more arbitrary ordering on Yes/No or multi-choice questions.
How It Works:
Reorder in the template: Drag-and-drop choices in the feedback template editor to set the exact display order.
Pre-populated from the survey: On the first import, choices are pre-filled in the survey's original order — no need to rebuild from scratch.
Editable at import time: Adjust the order during source import configuration.
Applies everywhere: Benchmark components, feedback item views, segments, reports and exports all follow the template order.
New choices flagged: If a new choice appears in the survey after import, it's added at the end and flagged as unordered, so you can place it where it belongs.