Menu → Sources → import
Who can access ?
Roles | Access |
👑 Admins | Full access |
🛠️ Editors | Full access |
👀 Viewers | No access |
🔒 Restricted Viewers | No access |
Which data from Instagram is imported ?
The goal of this guide is to set up Instagram as a feedback import source to import in Feedier:
Instagram mentions to your Organization’s Instagram account
Instagram comments in your Organization’s Instagram account media items
Instagram direct messages to your Organization’s Instagram account
Feedier does not provide inbox capabilities and does not let your users answer comments, mentions or messages from the Dashboard.
Getting started
Go to Feedback → Sources → “Create a new import” → Click on “Instagram”
2. In the Step 2, Import configuration, set the “Instagram Username” value with Organization’s Instagram account (do not add the @ character).
3. Automatically create a Source or chose an existing one.
💡 We recommend using one source for all your different instagram account. So that all your imports are grouped in the platform.
4. Click the “Connect“ button to grant access to your Instagram data.
The user that clicks Connect need to have an admin access to your Organization’s Instagram account. Feedier will automatically check that the connected Instagram account’s username matches the username provided in the step 2.
5. Choose your corresponding Meta Portfolio
6. Choose the Instagram page linked to your Instagram Account.
7. Authorize Feedier
🎊 Validate the connection
The authentification has to be refreshed every 2 months.
How to test the success of the integration?
For Comments & Direct mentions
Whenever a new comment, mentions is received on your Organization’s Instagram account:
It will be imported into Feedier and available through the different modules (Live feed, Text Analysis, Assignments, etc.).
For Direct messages
When a new direct message is received from a Instagram User to your organization, it will be synchronized in Feedier the same way as for comments.
What the Instagram Attributes on the Feedbacks ?
Attribute | Description |
instagram_type | comments|messages|mentions |
instagram_object_id | The Object ID provided by instagram |
instagram_user_username | The Instagram user name of the author that left the comment, message or mention. |
⭐ You can use the comments section on the Feedbacks page to reply directly to the message. Your comment added on the Feedier Feeback will appear on instagram.