Menu → Sources → import
Who can access ?
Roles | Access |
👑 Admins | Full access |
🛠️ Editors | Full access |
👀 Viewers | No access |
🔒 Restricted Viewers | No access |
You need a super admin access to your Easiware access to setup the integration.
What data from Easiware is imported in Feedier?
Feedier will fetch every every 6 hours the last 100 closed tickets and import them in Feedier (if they do not already exist).
On top of the ticket content and subject, the following attributes are created:
Attribute | Description |
| The Easiware ticket ID. |
| The channel source of the ticket |
| The company name linked to the ticket. |
| The customer email linked to the ticket. |
Getting started
Go to Feedback → Import → “Create a new import”
Click “Easiware“
In the Step 2, Import configuration, set the “Easiware Access Token” and add the required information:
How do get your Easiware Access Token?
Log in to your Easiware account as an administrator.
Navigate to Administration → Configuration → API Key.
Tickets will be loaded every hour - You might need to wait one hour to see the results in Feedier.
💡 The last 100 tickets will be imported after you set up the import. If you want to get more historical data, you need to export a .csv so we can import it into the platform.