Configuring Google Access on Feedier
Feedier → Feedback → Imports
Click on “Create a New Import.”
2. Automatically create a related survey or chose an existing one (for example if you want to use one survey for all your google reviews import).
3. Click on “Complete” — the configuration will be saved, and the page will reload.
4. Click on “Connect.”
A Google page will open; it is essential to log in with the account that has access to Google My Business with the reviews.
Again, We highly recommend using a generic account (googlereviews@companyname)
You can check the available reviews for the account you are using here: https://business.google.com/locations
Feedier will only have access to the locations associated with the account used for authentication.
Once connected, the Feedier Platform will automatically:
Import reviews linked to the connected account every hour (00:10, 1:10, 2:10, etc.), 24/7/365.
Add the following Feedier attributes for each review:
review_path:The unique ID of the Google reviewPROPERTY:The name of the Google locationstore_code: (if available) The internal ID declared by your companypostal_code:(if available) The postal codelocality: (if available) The cityreview_status : deleted or updated
Detect changes or deletions of reviews: If a review is deleted from Google, it will also be removed by Feedier
A google review is updated online : attribute review_status = updated in the next hour.
A google review is deleted online : attribute review_status = deleted within a week (treatments run on Sunday).